Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Are your Oudh products 100% authentic?
Yes, at PrimeOudh.com, we source only the finest, 100% pure Oudh and essential oils. Each batch undergoes rigorous quality control to ensure you receive a premium, long-lasting fragrance experience.
How long does shipping take?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Due to the nature of fragrance products, we cannot accept returns on items that have been opened or tested.
Do you ship internationally?
Yes, we ship our luxury collections worldwide. Please note that shipping rates and delivery times vary by country, and customers are responsible for any local customs duties or taxes.
How should I store my Oudh oils and perfumes?
To preserve the integrity of the scent, we recommend storing your products in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure checkout system.